Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"e105febe41be21cd8c8373132822165bed1d2f8e_lout","branding":{"id":"2","key":"magic","name":"LIKE MAGIC","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#7737b8","headerLinkHoverBGColor":"#7737b8","headerBadgeColor":"#7737b8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d787282f-1439-4ca0-a9a6-2e09feb9a093/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTdjYzUzMC1kMWFiLTRiYWQtOWFjNi03MWFjYWI2YTVhNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3ODcyODJmLTE0MzktNGNhMC1hOWE2LTJlMDlmZWI5YTA5MyI6WyJyZWFkIl19LCJleHAiOjE3NjcwNjE1MDAsIm5iZiI6MTc2NzA2MDkwMH0.ym8G6TamLNZNb0Bu0Vo4zZC8Z-WwR0XeVrhOfVKJ19w&client=397cc530-d1ab-4bad-9ac6-71acab6a5a63&mode=fit","logoId":"d787282f-1439-4ca0-a9a6-2e09feb9a093","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LIKE MAGIC Support","sharedPortalName":"LIKE MAGIC Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei LIKE MAGIC Support","sharedPortalName":"LIKE MAGIC Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the LIKE MAGIC Support","sharedPortalName":"LIKE MAGIC Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f0f10","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a7dae555-c8c3-43f7-bbbd-7a86bf4cfa95/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTdjYzUzMC1kMWFiLTRiYWQtOWFjNi03MWFjYWI2YTVhNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3ZGFlNTU1LWM4YzMtNDNmNy1iYmJkLTdhODZiZjRjZmE5NSI6WyJyZWFkIl19LCJleHAiOjE3NjcwNjE1MDAsIm5iZiI6MTc2NzA2MDkwMH0.6gxHPN-BDMsiLMscGbFB6d9IoyhnEucbpdJLk5NqXaY&client=397cc530-d1ab-4bad-9ac6-71acab6a5a63&height=300&mode=fit","bannerMediaApiFileId":"a7dae555-c8c3-43f7-bbbd-7a86bf4cfa95","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"magic","projectId":10005,"serviceDeskId":2,"name":"LIKE MAGIC","description":"<p>Welcome! You can raise a request for LIKE MAGIC using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"19","name":"API Support","descriptionHtml":"","callToAction":"API Support","introHtml":"<p>Support for the LIKE MAGIC API</p>","icon":10478,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[3],"key":""},{"id":"17","name":"Feedback Messaging (Beta)","descriptionHtml":"","callToAction":"Feedback Messaging (Beta)","introHtml":"<p>Please provide use feedback to our new messaging</p>","icon":10492,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help using, configuring, or troubleshooting likeMagic? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[19,17,9,12,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"01f64ebc-3c71-3306-84b2-767fda7d2508","appLinkName":"System Confluence","appLinkUrl":"https://likemagic.atlassian.net/wiki","spaceKey":"MAGIC","spaceName":"likeMagic","spaceUrl":"https://likemagic.atlassian.net/wiki/spaces/MAGIC","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://likemagic.atlassian.net","https://support.jira.likemagic.tech"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTdjYzUzMC1kMWFiLTRiYWQtOWFjNi03MWFjYWI2YTVhNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjcwNjIxMDAsIm5iZiI6MTc2NzA2MDkwMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.kfdi_kO-pYtTy90_TmKlcUfTlaY1yfOOSV0qitn_Qyo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"397cc530-d1ab-4bad-9ac6-71acab6a5a63","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ed542e29-2cba-4fe4-856c-29078fa8bdce","name":"Integrations","description":"Get an overview which systems are integrated currently with LIKE MAGIC.\n\n\n\n\n\n\n\n","categoryUrl":"https://support.jira.likemagic.tech/servicedesk/customer/portal/2/topic/ed542e29-2cba-4fe4-856c-29078fa8bdce","lastUpdated":"1766570536260","createdAt":"1766566632006"},{"id":"334d57b8-eea1-46ac-9943-d8d400ce78dc","name":"Getting Started","description":"Everything you need to know about setting up and shaping a new property with LIKE MAGIC.\n","categoryUrl":"https://support.jira.likemagic.tech/servicedesk/customer/portal/2/topic/334d57b8-eea1-46ac-9943-d8d400ce78dc","createdAt":"1766566559205"},{"id":"2b206184-de35-437e-9af1-b0b103d07315","name":"Operations Platform - Settings","description":"Guides on how to navigate and work with the LIKE MAGIC Operations Platform on a daily basis.","categoryUrl":"https://support.jira.likemagic.tech/servicedesk/customer/portal/2/topic/2b206184-de35-437e-9af1-b0b103d07315","lastUpdated":"1766571358307","createdAt":"1766566597748"},{"id":"13b8ef2e-f127-4315-b534-18e0acfc2bb6","name":"Operations Platform - Features","description":"Guides on how to navigate and work with the LIKE MAGIC Operations Platform on a daily basis.","categoryUrl":"https://support.jira.likemagic.tech/servicedesk/customer/portal/2/topic/13b8ef2e-f127-4315-b534-18e0acfc2bb6","lastUpdated":"1766573639747","createdAt":"1766569456929"},{"id":"14d80eb6-3753-4a59-929b-31ff8731817c","name":"Digital Guest Journey","description":"Learn how to adapt every step of the digital guest experience – from booking engine to check-out follow-up notifications.","categoryUrl":"https://support.jira.likemagic.tech/servicedesk/customer/portal/2/topic/14d80eb6-3753-4a59-929b-31ff8731817c","createdAt":"1766566615156"},{"id":"bb519eda-5a5e-49f4-99b4-d3e6dc4af7fa","name":"FAQs","description":"The most frequently discussed mechanisms and areas of LIKE MAGIC.","categoryUrl":"https://support.jira.likemagic.tech/servicedesk/customer/portal/2/topic/bb519eda-5a5e-49f4-99b4-d3e6dc4af7fa","lastUpdated":"1766590497388","createdAt":"1766566851518"},{"id":"3c3e9a54-5591-494e-a9dd-314d21f42836","name":"Legal Hub","description":"Important information on compliance and legal frameworks while using LIKE MAGIC.","categoryUrl":"https://support.jira.likemagic.tech/servicedesk/customer/portal/2/topic/3c3e9a54-5591-494e-a9dd-314d21f42836","createdAt":"1766566832404"}]}},"reqCreate":{"id":9,"projectId":10005,"issueType":{"id":"10014","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help using, configuring, or troubleshooting likeMagic? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://support.jira.likemagic.tech/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10040","fieldConfigId":"10143","label":"Property","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10041","fieldConfigId":"10144","label":"Functionality","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Keys","selected":false,"children":[]},{"value":"10021","label":"Messaging","selected":false,"children":[]},{"value":"10022","label":"Backoffice","selected":false,"children":[]},{"value":"10023","label":"Guest Journey","selected":false,"children":[]},{"value":"10029","label":"Kiosk","selected":false,"children":[]},{"value":"10030","label":"Prismic","selected":false,"children":[]},{"value":"10031","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Severity 1","selected":false,"children":[]},{"value":"2","label":"Severity 2","selected":true,"children":[]},{"value":"3","label":"Severity 3","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2025-12-30T03:15:00+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"01f64ebc-3c71-3306-84b2-767fda7d2508","appLinkName":"System Confluence","appLinkUrl":"https://likemagic.atlassian.net/wiki","spaceKey":"MAGIC","spaceName":"likeMagic","spaceUrl":"https://likemagic.atlassian.net/wiki/spaces/MAGIC","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://likemagic.atlassian.net","https://support.jira.likemagic.tech"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTdjYzUzMC1kMWFiLTRiYWQtOWFjNi03MWFjYWI2YTVhNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjcwNjIxMDAsIm5iZiI6MTc2NzA2MDkwMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.kfdi_kO-pYtTy90_TmKlcUfTlaY1yfOOSV0qitn_Qyo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"397cc530-d1ab-4bad-9ac6-71acab6a5a63","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fsupport.jira.likemagic.tech&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiYmJlZDdlNjM1YThjOGQxNTJhZTZkNWZjYjZiMTY4YTI1MDM4ZTljODc2Nzk2ZDg3N2E4YjNhOWFjMzk5N2Y0IiwiaXNzIjoiNzcwNjE2Y2MtNWYwNy0zZDM2LTg4MTYtNGE0NzEyMmE3YzM3IiwiY29udGV4dCI6e30sImV4cCI6MTc2NzA2MTgwMCwiaWF0IjoxNzY3MDYwOTAwfQ.YW-eHU4OnkKdGgxfj5P7bTxoqHYI60w9cYCw25nUUTM\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6Ijc3MDYxNmNjLTVmMDctM2QzNi04ODE2LTRhNDcxMjJhN2MzNyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2xpa2VtYWdpYy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9zdXBwb3J0LmppcmEubGlrZW1hZ2ljLnRlY2gifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMDA1In19fSwiZXhwIjoxNzY3MDYxODAwLCJpYXQiOjE3NjcwNjA5MDB9._LhctpPF2L8FDhHlS1xvkLMriR1giT12rP85edkqccU\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://likemagic.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://support.jira.likemagic.tech\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10005\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10005\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"9\\\"}\",\n \"timeZone\":\"Europe/Zurich\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://support.jira.likemagic.tech\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}